Terms & Conditions

“Module”: Mikaflow’s online booking and reservation software, including all components, updates and related services made available by Mikaflow.

“Customer”: the natural or legal person who subscribes to or uses the Module.

“End user” or “guest”: the person who places a booking or reservation through the customer’s Module.

“Data”: all data that the customer or its end users enter, store or process through the Module.

These terms apply to every quote, order, activation and use of the Module. Deviations are only valid if agreed in writing with Mikaflow.

Any terms and conditions of the customer are expressly excluded, unless accepted by Mikaflow in writing.

Mikaflow grants the customer a non-exclusive, non-transferable right to use the Module for its own rental activities, for the duration of the subscription.

The customer is responsible for correct and careful use of the Module, for the accuracy of the data entered, and for compliance with applicable laws in its rental activities.

The customer is responsible for keeping its login credentials confidential and for all actions carried out through its account.

The Module is offered on a subscription basis. Applicable prices are stated on the website or in the quote and are exclusive of VAT unless stated otherwise.

Invoices are payable within the term stated on the invoice. In case of late payment, Mikaflow may suspend access to the Module until outstanding amounts are settled.

Mikaflow may adjust prices. Price changes are communicated in advance and take effect from the next subscription period.

Mikaflow strives for high availability of the Module but cannot guarantee uninterrupted or error-free operation. The Module is provided “as is”.

Mikaflow may temporarily take the Module offline for maintenance, updates or security. We try to schedule this outside peak hours and to announce it in advance where reasonable.

The customer remains the owner of its data. Mikaflow processes personal data solely to provide the Module, in accordance with the privacy policy and applicable data protection law (including the GDPR).

The customer is responsible for lawfully collecting and using its end users’ data and for informing its guests accordingly.

Mikaflow takes reasonable technical and organisational measures to secure the data, without this constituting an absolute guarantee of security (see article 7).

The Module is made available without any guarantee of uninterrupted availability, error-free operation or complete security. The customer uses the Module at its own risk.

Mikaflow is not liable for any damage arising from data breaches, unauthorised access, hacking, cyberattacks, viruses, loss or corruption of data, or any other security incident, except in case of intent or gross negligence by Mikaflow.

Mikaflow is also not liable for indirect or consequential damage, loss of profit, loss of turnover, loss of customers or reputational damage, nor for damage caused by improper use of the Module, incorrect data entered by the customer, or third-party services (such as payment providers, hosting parties or internet connections).

The customer is responsible for making back-ups of its own data insofar as this is within its means, and for using strong, confidential passwords.

To the extent Mikaflow is nonetheless liable despite the above, its total liability is in all cases limited to the amount the customer paid to Mikaflow for the Module in the twelve (12) months preceding the event giving rise to the damage.

Mikaflow is not liable for any failure resulting from force majeure, including but not limited to outages at hosting parties or telecom operators, power failures, cyberattacks, government measures, or other circumstances beyond Mikaflow’s reasonable control.

The subscription runs for the agreed period and is tacitly renewed unless terminated in time in accordance with the agreed terms.

Mikaflow may terminate the agreement with immediate effect or suspend access in case of misuse of the Module, non-payment or serious breach of these terms.

After termination, the customer may request an export of its data within a reasonable period, after which Mikaflow may delete the data in accordance with the privacy policy.

All intellectual property rights in the Module, the software, the design and the documentation belong to Mikaflow. The customer only obtains a right of use and may not copy, modify, resell or make the Module available to third parties.

Mikaflow may amend these terms and conditions. The customer will be notified of material changes. Continued use of the Module after a change constitutes acceptance of the new terms.

This agreement is governed by Belgian law. Disputes will preferably be resolved amicably. Failing an amicable solution, only the courts of the judicial district where Mikaflow is established shall have jurisdiction.